![]() They did what trimming they could from our side of the fence and left without asking for payment. We didn’t allow that to happen as our neighbour asked for notice. They suggested that since he wasn’t home they could just get over there quickly and get it done. My husband was home and intercepted them again at my neighbours house. We were out of town and I did not have service therefore did not know they had rescheduled. Instead, I received an email on Sunday of Labor Day weekend. When I called to reschedule the woman in the office said she would call me, closer to the date to reschedule. He was unable to move his cars at the time so we had to reschedule. me that my neighbours driveway would be needed for them to park in. They scheduled our tree service and did not notify. The communication and professionalism of this company was very poor. If I were investing in the Central West End or Tower Grove area I would not be writing this review. She also stated that they only perform work in certain zip codes in the city and Jackson Tree Service is no longer interested in my request for services.It is interesting that they wanted my business up to the point that the service is in a minority empowerment zone. Immediately I got a response email indicating that they “do not do work in that area.” I asked her to explain why this area is exempt from service in the city. The investment property is in a black neighborhood in North St. I communicated the physical address of the investment property and encouraged her estimator to stop by anytime. She communicated that this is something that they can do and asked me for the physical address. I replied to her email stating the service that I need performed and a picture of the property where the work would be performed. I returned that email explaining that the timeline is fine due to not being under a deadline. I received an email from “Kelly” stating that my estimate could not be completed until the following week. ![]() I submitted my information and received an email the next day as confirmation. I went to their website which states they service St Louis city. colleague and I trusted the person and their judgment. I contacted Jackson Tree Service to get an estimate for work on an investment property.
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